Terms of sale
These general conditions of sale were updated on May 28, 2021.
1- PURPOSE AND ACCEPTANCE OF THE GENERAL CONDITIONS
The Nadine Delépine site is an electronic commerce site accessible via the Internet at the address www.nadinedelepine.com. It is open to any user of this network. It is edited by:
Nadine Delépine SARL.
Limited Liability Company
Headquarters: 14 rue Princesse - 75006 Paris - France
VAT number: FR 14 423 320 449 00014
The Site allows the company Nadine Delépine SARL to offer for sale, costume jewelry, fashion accessories, decorative mobiles and other accessories to Internet users browsing the site.
Orders placed on the site are reserved for individuals for their personal needs. The resale of Nadine Delépine products purchased on www.nadinedelepine.com as part of a professional activity is strictly prohibited.
Any order for a product offered on the site implies consultation and acceptance of these general conditions of sale, without however this acceptance being conditioned by a handwritten signature on the part of the User.
It is specified that the User can save or print these general conditions of sale, provided however that they do not modify them.
Nadine Delépine reserves the right to modify these General and Specific Conditions of Sale at any time, without notice, it being understood that such modifications will be inapplicable to reservations and to orders previously accepted and confirmed by the Buyer. These conditions apply to the exclusion of any other document.
2- MARKETED PRODUCTS - ORDERING PROCEDURES - PURCHASES
The site www.nadinedelepine.com allows the company Nadine Delépine to order a selection of the brand's products immediately online from France.
You can also order by phone on +33 (0) 1 40 51 81 10, Monday to Saturday from 11 a.m. to 7 p.m.
Products ordered on the site can be delivered worldwide.
For each product selected on the site www.nadinedelepine.com a summary page will automatically appear, showing the photo of the item, its colors and references, the quantity chosen, its unit price and the total price of your order. You must verify the accuracy of your selection before confirming your order. Upon confirmation, your order will be sent to Nadine Delépine for processing.
While every effort is made to ensure that the colors and patterns of Nadine Delépine products whose photos are displayed on the site are faithful to the original products, variations may occur, in particular due to technical limitations of color rendering on your equipment. computer science.
If you have any questions about the products, you can naturally contact us by contacting us, either by email at the following address: nadine.delepine # wanadoo.fr, or by phone at: +33 (0) 1 40 51 81 10.
Nadine Delépine reserves the right to cancel any order from a customer with whom it is in dispute for a previous order, or if Nadine Delépine reasonably considers that this customer has violated these General Conditions or that he has engaged in fraudulent activity, or for any other legitimate reason.
The online gift card can only be ordered on the merchant site. It will be sent to you or to the recipient of the chosen gift in the form of an email to print or to present to us directly at the store. It can then be used directly on the site.
The online gift card is non-transferable, non-refundable, non-rechargeable, it cannot be exchanged for cash, nor can it be transferred to a credit card.
In the event of loss or theft, Nadine Delépine cannot be held responsible, and will not offer a refund or replacement.
3- AVAILABILITY - PURCHASES
Our product offers and prices are valid as long as they are visible on the site, while stocks last. Errors or modifications may exceptionally exist, in particular in the case of simultaneous orders of the same product by several customers. In the event of unavailability of a product after placing your order, we will inform you by email or telephone as soon as possible, offering you either to order another item presented on the site as a replacement, or to cancel your order. If you choose to cancel your order, you will be refunded no later than 30 days from payment if your bank account has been debited.
Nadine Delépine does not incur any responsibility in the event of out of stock or unavailability of products.
Nadine Delépine reserves the right to change the items offered on the site www.nadinedelepine.com at any time and without notice.
4- ORDER VALIDATION - PURCHASES
At the end of the ordering process, you are invited to click on the "Proceed to payment" button and then "Continue to shipping". Upon validation, your order is sent to Nadine Delépine for processing. It can no longer be modified or canceled except under the conditions expressly provided for in these General Conditions of Sale or under the conditions required by the law in force. Any order for a product appearing in the site's online storewww.nadinedelepine.comassumes consultation and prior acceptance of these general conditions of sale. The click to validate the order implies full acceptance of these. A summary of your order will be sent to you by email.
5- PRICE PAYMENT - PURCHASE
All product prices are indicated in euros all taxes included. All customs costs related to your shipment are fully at our expense. The site reserves the right to modify its prices at any time without notice. The products will be invoiced on the basis of the rates in effect at the time of order entry. The products remain the property of Nadine Delépine until full receipt of the price by the seller. The price is payable in full and in a single payment.
Any order placed on the site must be paid immediately after the validation of your order. We only accept payments by bank card, credit card. All orders are payable in euros. Bank cards or credit cards accepted are: MasterCard, Visa, American Express, Apple Pay. The shipment of your order only takes place after verification of your payment method and receipt of the debit authorization from your card.
6- PAYMENT AND SECURITY
Payment for purchases is made at the customer's choice by credit card: Visa, MasterCard, Carte Bleue, American Express.
Payment by credit card is therefore perfectly secure. Your order will be registered as soon as the payment is accepted by the banking service. You can pay online with confidence by entering the number, the expiration date of your bank card and the security code on the back of it in the spaces provided for this purpose. Payment is made directly to the bank. The seller has no access to these details, and does not keep them on his servers. This is why they are requested again for each new transaction on our site.
7- FIGHT AGAINST FRAUD
The Site reserves the right to check the validity of the payment, before shipping the order, by any means that the seller deems necessary (in particular the request for identity documents, proof of address, etc.). The company also reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. . In the event of fraud or suspicion of fraud, the seller reserves the right to remove any member without notice or compensation.
8- OWNERSHIP RESERVE - PURCHASES
The products ordered remain the property of Nadine Delépine until full receipt of the price by Nadine Delépine. In the event of a payment incident, you agree to return the products received to the Company from the first request, at your expense.
On the other hand, you assume the risks (in particular of loss, theft or deterioration) concerning the delivered products and this from the effective date of delivery.
9- DELIVERY ZONE - SHIPMENTS AND DELIVERY
The Site ships orders within 72 hours from Monday to Friday. Periods of sales and promotions may cause a slight additional delay. Orders placed on a Saturday, Sunday or public holiday will be processed on the next working day.
Products ordered on the Site can be delivered worldwide (with exceptions).
The products are shipped to the delivery address you provided during the ordering process. The site is in no way responsible for an error in the delivery address provided or for the possible loss of your package by the carrier. However, all lost or misplaced packages will give rise to a full refund.
10- SHIPMENTS AND DELIVERY - SHIPPING COSTS
The various deliveries are handled by La Poste - For deliveries abroad, the country's post office takes over once the package has arrived in the country of destination.
Our delivery is FREE in France and all over the world.
11- SHIPMENTS AND DELIVERY - DELIVERY TIME
The average delivery time from shipment to France is 48 to 72 hours. The delivery time for Europe is between 72 hours and 5 days. The delivery time for the rest of the world is on average 5 days to 10 days. Delivery is made in one go, products unavailable at the time of your order as indicated in the order receipt email will not be charged or delivered to you. If one of your items was out of stock, an email will be sent to you and a refund procedure will then be triggered. Orders to be picked up in Click And Collect are processed and made available the same day in our boutique workshop at 14 rue Princesse 75006 Paris (except orders placed on Sundays and public holidays)
12- SHIPMENTS AND DELIVERY - DELIVERY PROBLEMS
Any defect or delay in delivery must be reported as soon as possible. Any complaint made more than 30 calendar days after the date of validation of your order cannot be taken into account.
You must then contact us by email email@example.com or by
phone 01 40 51 81 10
13- EXCHANGE AND REFUND
In case of non-conformity of the products purchased or if they do not give you satisfaction, you can return them or request an exchange (if possible) but not a refund.
Any returns of your orders will be your responsibility. If you have any questions, do not hesitate to write to us at firstname.lastname@example.org
For the gifts - obtained on the Site - which have been offered to you, only the exchange is accepted, we offer the possibility of exchanging it by returning the product to us. We will then provide you with an electronic credit for the amount of the gift and you can place a new order.
Nadine Delépine will not be responsible in the event of loss, sending to the wrong address or late delivery of a product that you wish to return to the site www.nadinedelepine.com, insofar as the transport risks that you choose and which you initiate rest on you alone.
Your product purchased on our official website or in the store is guaranteed for 2 years, beyond this period a quote will be issued to you. Handcrafted, jewelry is rigorously checked before shipment. The gilding, soldering and enamelling that complete our products are sensitive to shocks, which is why we can not provide any guarantee against the damage they may suffer from improper use. In order to increase the longevity of your jewelry and retain its original shine, we recommend that you take the greatest possible care of it.
The costs of sending the products to be repaired are your responsibility, the costs of returning them to your address will be at our expense.
Please direct your repairs to the following address:
Atelier Boutique Nadine Delépine
14 rue Princesse
It is important to include with this shipment the address to return the product to, along with an email address and a telephone number.
You also have the possibility to drop off and / or collect your repair directly at 14 rue Princesse 75006 Paris.
15- LEGAL GUARANTEE
The products sold on the Site are subject to the legal warranty conditions provided for by articles L 211-4, L 211-5 and L 211-12 of the Consumer Code as well as by articles 1641 and 1648 of the Civil Code:
Article 1641 Civil Code:
"The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them. "
Article 1648 of the Civil Code
“The action resulting from crippling defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the seller can be released from apparent defects. "
Article L211-4 of the Consumer Code
“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "
Article L211-5 of the Consumer Code
"To be in conformity with the contract, the good must:
1 ° Be suitable for the use usually expected of a similar good and, if applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. "
Article L211-12 of the Consumer Code
“The action resulting from the lack of conformity lapses two years after delivery of the goods. "